Octamile's automated claims and touchless virtual inspection solution reduced motor insurance claims payout to as low as 60 minutes.
AXA Mansard is a member of the AXA Group — a worldwide leader in insurance and asset management — and has maintained a continuous presence in Africa for over 20 years. It is one of the most profitable listed insurers in Africa's largest economy, offering life, non-life, and investment management services through multiple subsidiaries.
With a large and growing base of motor insurance policyholders, AXA Mansard needed to modernise its claims experience to meet rising customer expectations.
AXA Mansard's motor insurance policyholders expected a fast, frictionless claims experience — but the traditional process involved physical inspections, manual document handling, and multi-day payout timelines.
The goal was clear: deliver an automated, seamless, and dramatically faster claims experience, without compromising fraud detection or audit integrity.
Octamile's engineering team designed and built a best-in-class automated claims and touchless virtual inspection solution for AXA Mansard's motor insurance policyholders.
The Claims Fast Track application processes qualifying motor claims (up to ₦50,000) as a straight-through digital workflow — from first notification of loss to payment — entirely on mobile, with no physical inspection required.
The Claims Fast Track process is fully digital and takes minutes to complete:
"We are committed to achieving the singular goal of putting our customers first, in this instance, by building an app that incorporates their feedback on our claiming process as well as including other market-leading innovations."
— Adebola Surakat, Group Head of Claims Services & Reinsurance, AXA MansardMobile-based damage capture eliminates the need for an assessor visit.
Straight-through digital workflow from claim filing to payment authorisation.
Built-in checks validate claim legitimacy in real time before processing.
Customers receive status updates at every stage of the claims process.
